Terms of Service and General Conditions of Orders
1. General Information
The website venturavinduer.com is purely informational and does not constitute a binding offer in the contractual sense.
2. Conclusion of Agreement
A binding sales or service agreement is considered concluded when the following conditions are met:
- Written acceptance of the offer
- Written confirmation of technical specifications
- Receipt of the agreed deposit
3. Custom-made Products
All window and door products are manufactured according to the customer's individual specifications.
Therefore, no right of withdrawal applies once production has commenced, pursuant to Article 16 of Directive 2011/83/EU and applicable Polish consumer rights legislation.
4. Delivery Times
All delivery times stated in offers are indicative.
Ventura Vinduer endeavours to meet the stated deadlines but reserves the right to adjust them in the event of circumstances beyond the company's control, including – but not limited to – delays in the supplier or raw material chain (force majeure).
5. Delivery
Delivery is carried out by vehicles with a maximum gross weight of up to 40 tonnes and a maximum length of up to 19 metres.
Unloading is performed by the driver using the vehicle's standard equipment.
The customer is obliged to ensure:
- Free and safe access to the delivery site
- Stable and load-bearing surface
- A suitable unloading area located max. 30 metres from the vehicle
If the above conditions are not met, Ventura Vinduer reserves the right to interrupt the delivery and charge any additional costs, including costs for wasted travel and re-delivery.
6. Installation
Commencement of installation requires that the building is properly prepared in accordance with the guidelines on the "Installation" page.
Insufficient or inadequate preparation preventing safe and professional execution may result in interruption of work and charges for a return visit.
7. Complaints
Complaints must be submitted in writing by e-mail and include a detailed description and relevant photo documentation.
Response time is up to 14 business days from receipt of complete documentation.
The following circumstances are not covered by the right of complaint:
- Mechanical damage reported after signing the handover protocol
- Lack of or insufficient maintenance
- Adjustments due to natural settling of the building
8. Governing Law and Jurisdiction
The agreement is governed by Polish law.
Any disputes shall be resolved by the court competent for the company's registered office in Poland.
9. Dispute Resolution
Before initiating legal proceedings, the parties undertake to seek an amicable resolution of the dispute through complaint handling, technical review and possible mediation.